# They said the trains were out

2026-10-29

JR Central, West and Kyushu were told on 16 October that Express Reservation and Smart EX were not in the Ymil Cuenote incident. On the 26th the vendor walked that back. About 170,000 promotional and quake-delay mails: email, member ID, kana name, member type. The JR systems themselves, they say, did not leak. Cards are out.

Canonical: https://www.fabiocti.com/notes/they-said-the-trains-were-out/
Author: Fabio Correia

The vendor said the trains were out. Then it found the promotional list.

JR Central, West and Kyushu said on the 26th — and it is still the letter — that Ymil Link told them on 16 October, the day Cuenote FC was reached, that Express Reservation and Smart EX members were not in it. Ten days later the vendor said some of those members’ rows had been read or taken. The JR booking systems, the three companies say, did not leak. The list that sat on the mail vendor did.

What left, as of their notice: email, member ID, kana name, member type. Kanji name, date of birth, address, phone, card number and expiry are out. The people in the room are members who were mailed through Cuenote — a promotional send, and the Kumamoto-earthquake delay notices. ITmedia’s reading of what JR was told: about 170,000. The companies’ own PDF still says the vendor is counting. They stopped using that mail product the same day and told the commission.

This is a room of the 19 October estimate, not a second nine million. A Smart EX member who never got those mails is out of this file until a tenant says otherwise. Bandai’s Gundam-base 346,247, announced this week, is another room. Do not add the rooms to the estimate, and do not add them to each other.

## What 170,000 will be asked to cover

It will be briefed as every Smart EX card and every Tokaido seat. It is a promotional and delay list on a vendor that first said this tenant was clean. The walk-back is the incident. A still-running reservation screen is evidence about JR’s stack. It is not a finding that the kana name came back.

If you were mailed a Cuenote promo or a quake delay, the email and the member ID are exposed. A mail that already knows the kana name and asks for the card is not JR. The 16 October “no impact” sentence is withdrawn. Keep that in the same paragraph as the 170,000.

They said the trains were out. The list was not.